Privacy Policy

Last modified: August 28, 2024.

The protection of your privacy is a top priority for Sherpacks LLC (“Sherpacks,” “Company,” “we,” “our,” or “us“). Sherpacks is dedicated to safeguarding your personal information, and our Privacy Policy is in place to provide you with a clear understanding of the data we collect, how we collect and use it, and the choices available to you. It is essential to review this Privacy Policy before visiting our website, using our services or products (the “Website“), or providing any personal information to Sherpacks.

If you prefer that your information is not used or disclosed as outlined in this Privacy Policy, kindly refrain from providing your information and/or delete any previously submitted information.

Terms not defined in this document can be found in our Terms of Use. In cases of inconsistency or conflict between the definitions in this Privacy Policy and those in the Terms of Use, the definitions in the Terms of Use will take precedence.

If you have any comments on this Privacy Policy, please email us at [email protected].

1. Collection and use of personal information

Personal information is data relating to a person that can be used to help uniquely identify them, either directly or indirectly. We may collect personal information from and about you, including information that you provide, automatically collected information, and information from other sources. You may be asked to provide personal information when contacting Sherpacks. 

Sherpacks may use your personal information to provide and customize our products and services, to provide customer support, to communicate with you, to administer and improve our products and services, to maintain security and prevent fraud, to meet our legal obligations, or otherwise where you direct us or give us consent to use your personal information. Sherpacks may send you marketing and promotional emails and we will obtain your consent to do so, where required by law. If you no longer wish to receive our marketing and promotional communications, you may opt out of receiving them by following the opt-out instructions included in any communication that you receive from us. Please note that even if you opt out of receiving marketing and promotional communications from us, we may still send you administrative messages from which you cannot opt out.

We may use your personal information for purposes such as auditing, data analysis, and research to improve Sherpacks’s products, services, and customer communications. Sherpacks and its partners may share your personal information and use it as described in this Privacy Policy. Such information may be combined with other information to provide and improve products, services, content, and advertising. Please note that we may combine personal information that we collect (as described below) with information from other sources and use the combined information for the purposes described in this Privacy Policy.

2. Personal information we collect

When you visit our Website or use one of our services, we may collect personal information, including but not limited to: name, last name, and email address, among others.

We may collect information through different channels, including the Website, emails, electronic chats, and other channels within our services. If you contact us via email, your email address is automatically logged to help us respond efficiently. To opt out of such communications, you can follow the instructions in the email footer.

Additionally, when you utilize our Website, we obtain and store specific types of usage information. This information aids us in comprehending how visitors engage with our Website, determining popular content, and discerning visitor preferences for specific content and advertising. We may collect the page visited, the time, the source of the request, the type of browser making the request, the preceding page view and other information about your engagement with our site and services. We may also collect your IP address.

We gather and retain personal information when you provide such details, register as a user, or share personal information through any form of communication. The information collected is utilized by Sherpacks for purposes such as providing products and services, identification, authentication, enhancing products and services, and for contact and research purposes. This information may include: date, time, computer identity, crash data, device type and setting, operating system, language, region, log preferences, registration key, license level, license code, license code status, code registration date, last validation date, Ethernet address, IP address, MAC address, licensed software name and version, OS version, and any other information about user actions required to improve, support and maintain our software.

3. Your rights

You may request access, update, modification, review and deletion of your personal information at the time you wish by contacting us at [email protected].

The right of access to your data may be exercised in accordance with the requirements of the applicable law. In the event of any request, you must provide documentation that allows your identification to prove identity and provide us with a means to contact you if necessary.

4. Information safeguards and data storage

To operate our Website, we may utilize third-party vendors and hosting partners, who may provide essential hardware, software, storage, and related technology. These third-party vendors may collect and store your data on behalf of Sherpacks. It’s important to note that Sherpacks retains ownership of the code, databases, and all associated rights. To safeguard your personal information, Sherpacks employs reasonable measures, and will only engage with third-party vendors and hosting partners that Websitely equal measures.

However, no method of data transmission over the internet or electronic storage is infallible. Therefore, please be aware that Sherpacks cannot assure or warrant the security of any information you transmit through our Website, and you do so at your own risk.

5. Disclosures to Third Parties

Under certain circumstances, there may be a need or requirement to reveal your personal information to external parties. The disclosure may occur within the following categories and for the specified purposes:

1. Agents, representatives, distributors, and independent contractors: Personal information may be disclosed to third parties in relation to their functions and services, such as agents, representatives, distributors, and independent contractors.
2. Service providers and third-party Partners: Your personal information may be shared with third parties providing services to us, including cloud storage, system hosting, research, data security, fraud prevention, payment processing, analytics, legal, and other services.
3. Marketing and advertising partners: Disclosure to marketing and advertising partners, including social media platforms and third-party advertising networks, may occur to aid in serving and measuring advertisements, in compliance with applicable law.
4. Legal matters: Your personal information may be shared when deemed reasonably necessary to comply with laws, regulations, legal processes, or requests.
5. Potential illegal activity, misuse, threats, or other situations: Information may be disclosed if necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to physical safety, violations of terms of service, or as required by law.
6. Other third Parties: Personal information may be disclosed to other parties based on your direction or consent. Additionally, disclosure may occur to protect operations, rights, privacy, safety, or property, or to pursue remedies or limit damages.

In all cases, disclosure to third parties will adhere to applicable laws and specific purposes mentioned. Unless otherwise stated by applicable law, Sherpacks is not accountable for the privacy practices of any third parties. Any additional reasons for disclosing personal information will be communicated during information collection or before sharing the information.

6. Children
   
   Our Services are not intended for, nor directed at, individuals under the age of 18 (or under the applicable age of consent in your jurisdiction). if you are under 18 years of age (or the applicable age of consent in your jurisdiction), please refrain from using our services. If we learn that we’ve collected personal data from someone under 18, we will take reasonable steps to delete it.

Parents who believe that Sherpacks may have collected personal data from a child under 18 can request its removal by contacting us at [email protected].

7. Cookies

When you visit our Website, cookies may be transmitted to your web browser and saved on your computer or mobile device. The purpose of using cookies is to record information about your online preferences, enabling us to customize our services according to your interests. The data provided by cookies assists us in understanding the profile of our visitors and  enhancing the user experience.

8. Links to third-party websites

Certain links within our Website may direct you to third-party websites and services that are not operated by Sherpacks. The privacy practices of these external websites and services are governed by their respective privacy policies. We strongly recommend that you review and comprehend their privacy policies before divulging any personal information to them.

9. Data retention

We retain personal information only for the duration necessary to fulfill the purposes outlined in this Privacy Policy. This includes meeting legal, accounting, or reporting requirements unless extended retention is mandated by applicable law. Information may also be kept in adherence to contractual and legal obligations, based on legitimate business interests, and for the exercise or defense of legal claims. Personal information will not be retained beyond this period, and its retention is subject to periodic review.

To determine the appropriate retention period, we take into account factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which the information is used, the feasibility of achieving those purposes through alternative means, and relevant laws mandating retention for regulatory purposes or permitting retention to preserve legal rights.

10. Confidentiality 

Sherpacks is dedicated to safeguarding all the personal information you provide. Our commitment involves ensuring the confidentiality and security of this information and taking reasonable measures to respect personal privacy. Data, whether in written or electronic form, is stored on our servers and computers. We employ reasonable physical, technical, and administrative safeguards to protect your personal information from misuse, unauthorized access or disclosure, and potential loss or corruption due to computer viruses or other threats.

Access to personal information is restricted to specific staff members, subsidiary companies, and third parties who require such information for the purposes outlined in this Privacy Policy. 

11. Compliance with Privacy Laws

Sherpacks adheres to the data protection and privacy laws applicable to it. Unless expressly stated otherwise in this Privacy Policy, Sherpacks assumes no obligations regarding the handling of personal information beyond those required by the laws of the country or countries having jurisdiction over Sherpacks in any given circumstances.

12. Changes

Sherpacks reserves the right to update this Privacy Policy periodically. The latest version of the Privacy Policy will govern how we use your information and will always be accessible on our Website. By utilizing our Website, services, and products, you acknowledge your acceptance of the terms outlined in this Privacy Policy.